Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

View All 2024 opportunities

OST-C70-2023-01

Procurement Office OST - Washington DC Office
Procurement Category Business Services
Contract Awarded No
Estimated Value $250,000 to $700,000
Competition Type Full and Open
RFP Quarter 1st QTR
Fiscal Year
NAICS 541 511
Sequence Number OST-C70-2023-01
Description

Consumer Compliant Application (CCA) Computerized Tracking and Monitoring Service (CTMS) OACP seeks to replace its 1996 legacy Consumer Complaint Application (CCA) and Computerized Tracking & Monitoring System (CTMS) database. The U.S. Department of Transportation's Office of Aviation Consumer Protection (OACP) received an average of 17,420 aviation consumer complaints per year. As the pandemic impacted the air transportation industry, the number of complaints increased to 102,550 highlighting the urgent need for a new system capable of processing high volume of complaints and providing necessary tools for OACP’s analysts, attorneys, and management, to process, analyze, and streamline day‐to‐day operations and essential reporting. The new system requires a sophisticated, modern, and robust no code/low code application to support multi‐users with automation and centralized integral information.
Contact Name Kimberly Graber
Email kim.graber@dot.gov
Phone (202) 366-1695
Is this a follow-on to a current 8(a) contract? No
Place of Performance
  • District of Columbia
Incumbent Contractor Halvik
Action/Award Type N/A

Disclaimer:
Title V, of Public Law 100-656 requires that Federal agencies make available its Procurement Forecast to the Small Business Administration (SBA) and to interested business owners. The forecast listing is not intended to be all-inclusive. The Forecast is one of many tools available to small businesses. All projected procurements are subject to revision or cancellation. Final decisions on the extent of competition, small business participation, estimated value, or any aspect of the procurement action will not be made until each procurement is initiated. The forecast data is for planning purposes, does not represent a pre-solicitation synopsis, does not constitute an invitation for bid or request for proposal, and is not a commitment by the government to purchase the desired products and services. Actual solicitation notices will be posted on beta.SAM.gov as prescribed by the Federal Acquisition Regulation (FAR)