OST-C70-2023-01
| Procurement Office | OST - Washington DC Office |
|---|---|
| Procurement Category | Business Services |
| Contract Awarded | No |
| Estimated Value | $250,000 to $700,000 |
| Competition Type | Full and Open |
| RFP Quarter | 1st QTR |
| Fiscal Year | |
| NAICS | 541 511 |
| Sequence Number | OST-C70-2023-01 |
| Description | Consumer Compliant Application (CCA) Computerized Tracking and Monitoring Service (CTMS) OACP seeks to replace its 1996 legacy Consumer Complaint Application (CCA) and Computerized Tracking & Monitoring System (CTMS) database. The U.S. Department of Transportation's Office of Aviation Consumer Protection (OACP) received an average of 17,420 aviation consumer complaints per year. As the pandemic impacted the air transportation industry, the number of complaints increased to 102,550 highlighting the urgent need for a new system capable of processing high volume of complaints and providing necessary tools for OACP’s analysts, attorneys, and management, to process, analyze, and streamline day‐to‐day operations and essential reporting. The new system requires a sophisticated, modern, and robust no code/low code application to support multi‐users with automation and centralized integral information. |
| Contact Name | Kimberly Graber |
| kim.graber@dot.gov | |
| Phone | (202) 366-1695 |
| Is this a follow-on to a current 8(a) contract? | No |
| Place of Performance |
|
| Incumbent Contractor | Halvik |
| Action/Award Type | N/A |