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News Archive

Consumer Report

September 2023 Air Travel Consumer Report

About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is...

Annual Report

2021 Report on Complaints Received By Airlines in 2020

The Air Carrier Access Act (ACAA), 49 U.S.C. 41705, prohibits discriminatory treatment of persons with disabilities in air transportation. The Wendell H. Ford Aviation Investment and Reform Act...

General Content

'Back to Basics' for Substance Abuse Professionals

As a SAP, remember the important role you play as “Gatekeeper” for DOT’s return-to-duty process.  You represent the major decision point (and in some cases, the only decision point) an...