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News Archive

Annual Report

2021 Report on Complaints Received By Airlines in 2020

The Air Carrier Access Act (ACAA), 49 U.S.C. 41705, prohibits discriminatory treatment of persons with disabilities in air transportation. The Wendell H. Ford Aviation Investment and Reform Act...

General Content

'Back to Basics' for Substance Abuse Professionals

As a SAP, remember the important role you play as “Gatekeeper” for DOT’s return-to-duty process.  You represent the major decision point (and in some cases, the only decision point) an...

Annual Report

2020 Summary Report

Annual Report on Disability-Related Air Travel Complaints Received During Calendar Year 2020

Annual Report

2021 Summary Report

Annual Report on Disability-Related Air Travel Complaints Received During Calendar Year 2021

General Content

'Back to Basics' for Service Agents

The Office of Drug and Alcohol Policy and Compliance (ODAPC) is introducing a short series of reminders called “Back to Basics” for service agents (e.g., collectors, Medical...