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Office of Operations

What We Do

The Office of Operations provides legal advice on a broad range of issues affecting the Department's programs.  We are the principal legal advisors to...

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Lisa Swafford

Assistant General Counsel for Operations

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Mona Qureshi

Deputy Assistant General Counsel for Operations

Mona Qureshi is the Deputy Assistant General Counsel for Operations within the Office of the General Counsel. She joined the Office of...

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Disclosure of Baggage/Optional Fees

A compilation of rules, guidance, enforcement orders and other related information regarding disclosure of baggage and/or optional fees.