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Digital Government Strategy

Improving Priority Customer-Facing Services for Mobile Use

We are optimizing existing systems for mobile use by establishing standards in our Enterprise Architecture (EA) and evaluating all new systems and substantial modernization efforts against the future architecture. Our future architecture contains the following characteristics:

  • Establish common data based on authoritative data sources that is interoperable across the enterprise
  • Provide the capability for program managers to discover authoritative data sources for common data
  • Drive DOT to create systems that are interoperable and ready to share data.
    • Data and technology standards should foster open access to and ready consumption of DOT mission services for the benefit of its customers.
    • Data and information exchange will be based on open standards.
    • Information sharing and protection policies will be established and referenced in information sharing agreements.
  • Consist of well documented interfaces built on non-proprietary open platforms using platform independent protocols such as XML.

Milestone 7.1 – Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use.

    • The  website uses a responsive design template to allow customers to view the website regardless of the size of their screen.
  • SaferCar App
  • DOT will created a user-friendly iOS smartphone product to streamline access to information on, including:
    • vehicle 5-star safety ratings;
    • vehicle defects;
    • the Child Safety Seat Locator.
  • The app also allows consumers to search and submit vehicle complaints.
  • SaferBus App
    • Federal Motor Carrier Safety Administration (FMCSA) released an updated version of the SaferBus App and released an android version. The app streamlines access to information on the FMCSA website including:
      • Bus Company Operating Authority and Insurance Status.
      • View Bus Safety Performance Records
      • Bus Company Safety.
      • Report a Complaint
Last updated: Friday, January 9, 2015