JetBlue Airways

JetBlue Airways confirmed the accuracy of this table on June 21, 2019.  Airline policies are subject to change.  Additional information is available on JetBlue’s website here.

Tips for families: How would an adult best ensure he or she is seated next to a family member under the age of 14 when flying your airline?

• Book as early as possible and reserve seats together online at the time of purchase or with a reservations agent.
• Book children on the same reservation as adults.
  • JetBlue prioritizes keeping groups together if seats must be reassigned due to an equipment change.
• Confirm any seat selections made through an online travel agent on www.jetblue.com.
  • Indirect booking channels may not offer real-time seating inventory. 
• If seats together are not available at booking, contact JetBlue agents when checking in or at the gate and they will do their best to find a seating solution, although JetBlue cannot guarantee that seating will always be available.
  • JetBlue blocks a limited number of rows until the day of travel to seat passengers with disabilities and unaccompanied minors.  If these seats are available, they may be used to seat families together.
  • JetBlue flight attendants would generally ask passengers who board without seats together with their group to resolve their seating issue with fellow passengers, and would assist if necessary. 

Seating Policy

Seating Model: Does your airline provide seat assignments or does it use an open seating model?

• JetBlue Airways provides seat assignments.

Advance Seat Selection: Does your airline enable consumers to reserve seats at booking?

• Yes.  JetBlue offers advance seat selection for all tickets.

Fee: Does your airline charge an additional fee for these advance seat reservations?

• No.  JetBlue offers complementary advance seat selection with all tickets.

Disclosures

Airline: What disclosures relevant to family seating does your airline provide to consumers during the booking process?

• JetBlue does not provide disclosures during the booking process relevant to family seating.
• Customers booking by phone are notified about seating restrictions or other limitations related to families sitting together upon request.

Travel Agent: If your airline allows others to sell tickets on its behalf, do the family seating disclosures provided by these entities differ from the disclosures provided when booking directly with the airline?

• Like JetBlue, authorized travel agents do not provide relevant disclosures. 
• Customers booking by phone are notified about seating restrictions or other limitations related to families sitting together upon request.