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Hawaiian Airlines

Hawaiian Airlines confirmed the accuracy of this table on July 25, 2019.  Airline policies are subject to change.  Additional information is available on Hawaiian’s website here.

Tips for families: How would an adult best ensure he or she is seated next to a family member under the age of 14 when flying your airline?

  • Book as early as possible and reserve seats together at the time of purchase.
  • Hawaiian enables customers to make seat choices online or through a reservations agent on a first-come-first-served basis.
  • Other than seats blocked for individuals with disabilities and families (see below), all seats within the customer’s selected class are available to choose from.
  • Book children on the same reservation as adults.
    • If seats are not selected at the time of purchase, Hawaiian Airlines will attempt to seat groups together before check-in.  Hawaiian’s gate agents will also look at reservation records before flight and try to seat at a minimum one adult with each child.  Hawaiian Airlines prioritizes seating children 11 years old and younger with family members and makes best efforts to seat children 12 and older with an accompanying adult.  This age corresponds with its policy that children age 12 and older can travel unaccompanied. 
    • Hawaiian Airlines prioritizes keeping groups together if seats must be reassigned due to an equipment change.
  • Confirm any seat selections made through an online travel agent on hawaiianair.com.
    • Indirect booking channels may not offer real-time seating inventory. 
  • If no suitable seats are available online, contact a Hawaiian Airlines’ agent at the airport or a reservations agent, and he or she will do their best to seat you together with your child. Again, Hawaiian Airlines prioritizes seating children 11 years old and younger with family members and makes best efforts to seat children 12 and older with an accompanying adult. 
    • Hawaiian Airlines blocks a limited number of seats specifically for seating families together on a first-come-first-served basis.  It also blocks a limited number of seats until the day of departure for passengers with disabilities and unaccompanied minors that may be used to seat families together, if available. 
    • Hawaiian Airlines’ agents will also make best efforts to shift non-revenue passengers’ seats in order to seat families together.

    Seating Policy

    Seating Model: Does your airline provide seat assignments or does it use an open seating model?

    • Hawaiian Airlines provides seat assignments.

    Advance Seat Selection: Does your airline enable consumers to reserve seats at booking?

    • Yes, advance seat selection is included with all tickets, subject to predefined seat blocks.

    Fee: Does your airline charge an additional fee for these advance seat reservations?

    • No, Hawaiian Airlines does not charge an additional fee for a customer to reserve available seats at booking.

    Disclosures

    Airline: What disclosures relevant to family seating does your airline provide to consumers during the booking process?

    • Hawaiian Airline’s does not provide disclosures during the booking process relevant to family seating.
    • Customers booking by phone are notified about seating restrictions or other limitations related to families sitting together upon request.

    Travel Agent: If your airline allows others to sell tickets on its behalf, do the family seating disclosures provided by these entities differ from the disclosures provided when booking directly with the airline?

    • Like Hawaiian Airlines, travel agents authorized by Hawaiian do not provide disclosures relevant to family seating. 
    • Customers booking by phone are notified about seating restrictions or other limitations related to families sitting together upon request.

    Additional information on family seating.

    • In addition to the above mentioned procedures, by 2020, Hawaiian plans to have a dedicated team of agents that will review group reservations of full fare tickets that do not have assigned seats.  This team will manually attempt to seat groups together in the main cabin before the time the group arrives at the airport.
     
    Updated: Friday, September 13, 2019
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