Yes. Before the participant can use their TRANServe Credit Card, they must call U.S. Bank’s Customer Service at 1.888.994.6722 (TRS dial 711). This phone number is located on the back of the card and on the card carrier in the envelope that contains the card. U.S. Bank’s Interactive Voice Response (IVR) system will lead you through the brief activation process. When activating the card, participants will need the TRANServe Creidt Card number, zip code tied to the account, the Single Purchase Limit, and agency assigned phone number. Transit Benefit Program Participants are NOT required to provide any Personally Identifiable Information (PII) when activating the TRANServe Credit Card.