This is a very good time to review your Transit Benefit Application to be sure your home address is accurate. To do this log in to https://transitapp.ost.dot.gov and select "Transit Benefit Application" to review and if needed, update.
After you've contacted Customer Service and ordered a replacement, please allow 7-10 days for delivery.
The new card will be shipped through your agency’s current mailing process. Work Location or Home Delivery.
If you Agency uses Home Delivery, an incorrect address will cause your new card to be undeliverable and may cause you to lose your next benefit while corrections are being made to your Application and reshipment occurs.