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Responsible Parties in the Reasonable Accommodation Process

DOT Reasonable Accommodation Requests
DOT Order 1011.1A

Responsible Parties Fact Sheet

This fact sheet provides an overview of the responsibilities of individuals involved with the reasonable accommodation process.

The Departmental Office of Civil Rights (DOCR) -

  • Provide policy guidance and oversee compliance with DOT Order 1011.1A.

The Operating Administrations (OA) -

  • Through the decision-maker, receive, process, and grant or deny requests for reasonable accommodation.
  • Train managers and supervisors in recognizing and responding to reasonable accommodation requests in accordance with DOT Order 1011.1A

Civil Rights (CR) Offices - 

  • Provide policy guidance, expert advice, and consultant services to OA staff, supervisors, employees, and applicants.
  • Ensure all staff members in the OA are trained on how to recognize and respond to reasonable accommodation requests.
  • Track requests for reasonable accommodation within their respective OAs.

Human Resources (HR) Offices -

  • Provide advice and guidance on HR policies related to reasonable accommodations to the supervisors, managers, and employees.
  • Address, along with selecting officials, reasonable accommodation requests from job applicants.
  • Assist decision-makers in the search for appropriate vacant positions for employees with disabilities for whom reassignment will be the most effective reasonable accommodation.

Legal Offices -

  • Provide guidance to supervisors, managers, and entities on legal aspects of the reasonable accommodation process. 

The Disability Resource Center (DRC) -

  • Provide a variety of resources to the supervisors, decision makers, employees, and job applicants.
         o Resources include arranging for services, products, or assistive technologies such as a sign language interpreter, a text magnifier, or voice recognition software.
  • Cannot provide legal advice regarding reasonable accommodations.

Disability Program Managers (DPMs) -

  • Advise and assist supervisors, managers, and others on reasonable accommodations and other disability employment issues.
  • Maintain and submit comprehensive reports.
  • Facilitate management training in consultation with OA Offices of Civil Rights or the Departmental Office of Civil Rights.

Supervisors/Decision Makers -

  • Accept and process reasonable accommodation requests from DOT employees. 
  • Decide whether to grant or deny reasonable accommodations requests according to the standards prescribed in the DOT Order 1011.1A.
  • Participate in the interactive process to discuss potential effective reasonable accommodations.

Employees/Applicants -

  • Notify decision-maker of reasonable accommodation request and follow up oral requests in writing.
  • Participate in the interactive process to identify functional limitations at work and potential effective reasonable accommodations.
  • Provide any required documentation to demonstrate the existence of a disability and how that disability affects essential job functions.

If there are any questions, please feel free to contact the Departmental Office of Civil Rights at 202-366-5714.

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact
Last updated: Wednesday, May 25, 2016