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Aviation Consumer Protection

Welcome to the U.S. Department of Transportation's Office of Aviation Consumer Protection website. The Office of Aviation Consumer Protection reviews and responds to consumer complaints and promotes awareness and understanding of consumer rights through online consumer information and education. If you would like information on DOT rules, guidance, and enforcement orders related to aviation consumer and civil rights matters, please visit the left navigation bar. For helpful information related to consumers' rights, please select from the options below.
 

New Resource

Airline Customer Service Dashboard

The U.S. Department of Transportation created this dashboard to ensure the traveling public has easy access to information about commitments airlines have made for fee-free family seating and about the services that airlines have promised to provide to mitigate passenger inconveniences when the cause of a cancellation or delay was due to circumstances within the airline's control.

Public Awareness Campaign to Ensure Air Travelers with Disabilities Know Their Rights

In celebration of the 37th anniversary of the Air Carrier Access Act (ACAA), the U.S. Department of Transportation has launched a campaign, #AccessibleAirTravel, to raise awareness about the right of air travelers with disabilities to safe, dignified, and accessible air travel.