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General Guidance

A compilation of rules, guidance, enforcement orders and publications on other topics.


Reporting of animal incidents  
Extension of comment period on proposed rule08/28/2012View PDF
Notice of Proposed Rulemaking on E-Cigarettes09/15/2011View PDF


Enforcement policy on extended tarmac delays11/22/2016View PDF
Mistaken Fare Policy Statement Final05/08/2015View PDF
Guidance on responding to complaints filed on behalf of airline passengers12/16/2013View PDF
Display of search results on ticket agent websites08/19/2013View PDF
Rights of small entities to enforcement fairness, and policy against retaliation04/28/2011View PDF
Guidance re: GDS/OTA display bias03/04/2011View PDF
DOT Policy on Smoking of E-Cigarettes on Commercial Aircraft02/11/2011View PDF
Warning letter re GDS/OTA display bias02/01/2011View PDF
Airline agents for service of process08/02/2002View PDF
Airline plans under the Aviation Disaster Family Assistance Act12/03/1997View PDF
Electronic Ticketing: Passenger Notices04/22/1997View PDF
"Choice of forum" contract provisions07/15/1996View PDF

Enforcement Orders

Enforcement Orders for General Guidance
NameOrder No.Document
Order Dismissing Formal Complaint of Benjamin Edelman v. TAROM2014-4-18View PDF
Asiana Airlines, Inc.2014-2-20View PDF
British Airways Plc2013-7-11View PDF
Alitalia2013-3-12View PDF
Petition for Rulemaking and Third-Party Complaint of Donald L. Pevsner, Esq. Dismissal Order2012-11-4View PDF
Order of Dismissal: Donald L. Pevsner2011-10-13View PDF
Comair, Inc. d/b/a Delta Connection2007-5-9View PDF
Mesa Airlines, Inc., d/b/a go!2006-8-20View PDF
Servicios Akreos Professionales, S.A.2006-2-10View PDF
Société Air France2005-7-3View PDF
DHL Airways, Inc. n/k/a Astar Air Cargo, Inc.2004-5-10View PDF
Third-Party Enforcement Complaint of the Electronic Privacy Center v. Northwest Airlines, Inc.2004-9-13View PDF
Order of Dismissal Complaint of USTAR v Delta air Lines, United Airlines, American Airlines, Continental Airlines and Northwest Airlines2004-6-17View PDF
Complaint of Lyn-Lea Travel Corp. Against AA and Sabre2004-2-20View PDF
Third-Party Complaint of AirTran Airways, Inc. v American Airlines, Inc., US Airways, Inc., and United Airlines, Inc.2003-10-7View PDF
Petition for Rulemaking of Joel Kaufman Re: Ticket Change Penalties2003-3-11View PDF
Updated: Tuesday, January 17, 2017
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