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Aviation Consumer Protection

Welcome to the U.S. Department of Transportation’s Aviation Consumer Protection Division (ACPD) website.  The ACPD reviews and responds to consumer complaints and promotes awareness and understanding of consumer rights through online consumer information and education.  If you would like information on DOT rules, guidance, and enforcement orders related to aviation consumer and civil rights matters, please visit the left navigation bar.  For helpful information related to consumers’ rights, please select an icon below.

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Flight Delays & Cancellations
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Bumping & Oversales
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Tarmac Delays
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Lost, Delayed, or Damaged Baggage
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vector icon showing an airline ticketBuying a Ticket
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a speech bubble with an "i" for informationConsumer ResourcesGraphic of a piece of paperAir Travel Consumer Reports 
Updated: Thursday, November 15, 2018
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