Banner for Aviation Consumer Protection web pages

You are here

Aviation Consumer Protection

Welcome to the U.S. Department of Transportation’s Aviation Consumer Protection Division (ACPD) website.  The ACPD reviews and responds to consumer complaints and promotes awareness and understanding of consumer rights through online consumer information and education.  If you would like information on DOT rules, guidance, and enforcement orders related to aviation consumer and civil rights matters, please visit the left navigation bar.  For helpful information related to consumers’ rights, please select an icon below.

Layout table

Computer showing a complaint form

File a Consumer Complaint

vector graphic of a clockface

Flight Delays & Cancellations

Vector graphic of people standing in a long line

Bumping & Oversales

vector graphic of 4 people standing and one person in a wheelchair


vector icon showing an airplane on a taxiway

Tarmac Delays

A blue suitcase

Lost, Delayed, or Damaged Baggage

people standing with an "x" on the person in the middle indicating unfair isolation


vector graphic of dollar bill


vector icon showing an airline ticket

Buying a Ticket

two parents with a young child

Family Seating

Frequent Flyer image

Frequent Flyer

Charter Flights image

Charter Flights

Air Ambulance Operators

Air Ambulance

Graphic of a piece of paper

Air Travel Consumer Reports

a speech bubble with an "i" for information

Consumer Resources

Privacy image


Updated: Tuesday, December 31, 2019
Submit Feedback >