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Writing User-Friendly Documents

We believe that the most important goals are these:
  • Engage your reader
  • Write clearly
  • Write in a visually appealing style
The next few pages summarize some of the best techniques to achieve these three goals.

DOT is committed to ensuring that information is available in appropriate alternative formats to meet the requirements of persons who have a disability. If you require an alternative version of files provided on this page, please contact

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